First check email or phone
If not logged in, first check your inbox and SMS; often verification is blocked by a small typo
Then start password reset
Open the reset link and set a new password with 8 characters, 1 number, and 1 symbol
Verify on mobile at once
Using the app makes it faster on Android; if using an old browser, clear cookies and try again
Maintain security afterward
After setting the new password, verify the login device; many in Dhaka keep this step on personal phones
